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Home >> Terms And Conditions

Terms And Conditions

When we receive your deposit and/or full payment, we will think that you have read and agreed the following terms and conditions. We suggest that you'd better read them carefully before you make an reservation with us.

1. Payment

Deposit and Full Payment
US$ 90/pax is required as deposit to lock your booking with us. Pay the outstanding balance 30 days prior to your departure date.

It's OK if you want to pay the outstanding balance in cash when your China tour actually begins. But in that case, the deposit (US$ 90/person) is not refundable if you cancel this tour.

Methods of Payment

We provide 2 means of your payment:

1.PayPal (with/without a PayPal account)
2.Wire Transfer(Regular Bank Transfer)

Some notes for clients who pay by credit card only.

If you pay by credit card, we will draw Chinese currency from your card. The card company or bank will convert this amount to the currency that is normally shown on your credit card.

On the website we quote in US dollar so that you can get an idea of the tour cost. But when you make reservation with us we will quote in RMB. We convert US dollar to Chinese RMB.

You have our words that we won't get any benefit from the difference appearing on your credit card.

In condition of revaluation of RMB, we will keep the quotation of all tours once you have made full payment in advance.

If you haven't made the full payment when revaluation occurs, you need to pay the difference between the new and old price calculated in Chinese RMB. We promise that we won't charge more than the quotation that have been accepted by you.

2. Cancellation and Refundment
Although we will feel regretful at your cancellation of your China tour, we understand that there may be many reasonable conditions that you have to do so. If you cancel the trip, you must notify us by mail or by fax.

In event of cancellation when you just pay a deposit to us, we won't refund it to you. But it is applicable if you plan your China tour with us in 12 months.

If you have made full payment before you have to cancel your tour to China, we will make the refundment to you as followings:

1.Cancellation received more than 30 days before departure: 10 % of tour price, but may be applied for your next trip within 12 months.
2.Cancellation received from 20 to 30 days before departure: 10% of the tour price.
3.Cancellation received from 7 to 20 days before departure: 20% of the tour price.
4.Cancellation received from 3 to 6 days before departure: 50% of the tour price.
5.Cancellation received from 2 to 0 days before departure: 100% of the tour price.

Note: The cancellation of Yangtze River Cruise won't get any refundment.
We will make the refundment in 14 workdays since we receive your cancellation request in written form.

There won't be any refundment if you don't appear in your China tour. Once the tour begins, we cannot refund you for unenjoyed service because of your late arrival, early departure or missed days during your China tour.

If China Great Travel cancels any tour before the tour begins, we will make full refundment of the money we have received.

3. Adjustment of the Itinerary
It is free for you to adjust the itinerary in China before you pay a deposit to lock your booking. We will do our best to alter the itinerary until it fits your needs. But it needs a fee of US$ 10 per request to alter the itinerary after you pay the deposit.

It is free for you to adjust the itinerary in China before you pay a deposit to lock your booking. We will do our best to alter the itinerary until it fits your needs. But it needs a fee of US$ 10 per request to alter the itinerary after you pay the deposit.

4. Travel Documentation.
Travellers to China should hold a valid passport and necessary visas or some permits before come to China. You should get these documents by yourself. If necessary, your trip advisor of our website may assist you in applying there documentation, but we bear no responsibility or liability for failed application of these documentation.

5. Heath Requirements
While travelling abroad, some potential risks are unavoidable. Travellers should familiarize themselves with health requirements applicable to the areas they plan to visit. They are solely responsible to check related conditions, such as safety, vaccination and other special requirements of health. Travellers to Tibet should especially pay attention to its very high altitude to avoid possible effects. They should examine carefully that whether their blood pressure and heart condition are suitable to travel in such a high altitude.

6. Insurance
The tour packages in China Great Travel have already included China Life and Tourist Accident/Casualty Insurance. Besides that we recommend strongly that you buy full coverage travel insurance in your own country or region. Only hotel or flight booking cannot get this insurance.

7. Complaints and Claims
During your tour in China, if you feel unsatisfied with the service we provide. Please tell your tour guide or your trip advisor so that we can correct timely and privide better service.

Your complaint or claim for compensation is still valid in two weeks after your China tour ends. You may notify us by e-mail, regular mail or fax. Necessary proofs should be provided together with your claim letter. But we won't handle complaint made later than 14 days after the end of your tour.

8. Responsibility
The responsibility of our website is strictly limited.
We are not responsible for any loss, injury, casualty or damage because of force majeure, such as climatic abnormity, breakdown of machinery or equipment, wars, strikes, riots, thefts, epidemics, terrorist activities, or any other actions, omissions or conditions beyond China Great Travel's control.

The operation of a China tour package includes many parties. Some of them are not directly managed or controlled by China Great Travel, such as cruise ship, transportation carriers, hotels and other cooperating parties. China Great Travel is not responsible for the loss, injury, casualty or damage caused by these parties. But we will bear the responsibility to handle the willful or negligent acts of our partner travel agents for the land services.

Many China exploration tours need travellers' carefulness and attention, such as boarding or disembarking cruise ship, climbing mountain and exploring remote area. Our tour guide will offer propriate help and advice. But all the activities are practiced at your own risk. So we are not liable for accidents which happen after our representatives have exercised their duty. reserves the right to alter or rescind hereinbefore terms and conditions with or withour inform.


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